Refund policy
RETURN & REFUND POLICY
Last Updated: 10.05.2026
At SARÉ Jewelry, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase may be required.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made jewelry.
- Gift cards.
- Any item damaged through misuse, negligence, or improper care.
Return Shipping
SARÉ Jewelry covers the cost of return shipping for eligible returns.
To initiate a return, please contact our customer support team before sending any item back.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of delivery and include clear photos of the issue.
Eligible damaged items may be refunded, replaced, or exchanged at no additional cost.
Contact Us
Email: spectrumsquares@gmail.com
WhatsApp: +49 174 3068549